Project Overview: The objective of this project is to create efficiencies and improve the customer experience by establishing an efficient shipping network for the US and eventually expanding to global shipping. This will involve working closely with suppliers to ensure timely product delivery from two wholesale sites with global shipping capabilities. Additionally, the project aims to optimize the customer experience by enhancing the packaging and unboxing experience.

Project Scope:
1. Analyze the current operations and supply chain.
An in-depth analysis of the existing shipping network, supplier relationships, and customer feedback to identify pain points and areas of improvement.
2. Complete industry research and report on the most common complaints, praises, and features (including delivery options) for similar products.
Develop a report and propose a customer survey to gather specific feedback regarding the Mind Happy experience.
3. Design an efficient shipping network.
Develop a comprehensive plan to optimize shipping network with the U.S., considering factors such as distance, delivery times, and cost-effectiveness.
4. Identify performance metrics and continuous improvement opportunities.
Define the key performance indicators (KPIs) to measure the success of the Mind Happy project and identify continuous improvement initiatives the company can adopt based on data-driven insights.

Project Deliverables: