Kobliat is a provider of customer automation and experience services that are built upon proprietary AI-enabled, digital-first CCaaS technology called Kobliat Chat Desk (KCD). As a 3-year old start-up in the growth market of South Africa, we have learned through our customers just how much value remains to be extracted from AI augmented services. 

The demand for new AI services in CCaaS is growing and to meet this demand Kobliat has developed a technology called Real-time Relational Intelligence (RRI). RRI provides an emotional quotient to otherwise standard programmatic engagements. Leveraging RRI in a dialogue offers real-time monitoring, analysis and coaching to increase the effectiveness of the dialogue between people and AI entities. Real understanding increases from 7% to 80%, and Kobliat has already paired RRI with their core offering, KCD, which has yielded impressive results that we are keen to share with you and your team.

Customers prefer using chat to communicate with companies, rather than engage in a conversation with companies’ representatives. These conversations range from getting more product information, self-service or to get support and transact. Kobliat helps businesses around the world to simply have more meaningful and productive conversations.