Customer Service & Account Management
For your reference, we've included some sample project ideas below. We encourage educators to mix-and-match components from various departments so that the projects are cross functional in nature. In all cases, we customize the projects based on company goals and course teaching objectives.
Create a Community Resource Guide
- Identify your Target Population, and Understand its Needs and Challenges
- Showcasing Best Practices
- Developing a Community Resource Guide
- Defining Strategies to Evaluate Progress and Measure Success
Develop an Onboarding Plan for New Clients
- Comprehending the Target Population’s Needs and Challenges
- Revealing Best Practices for an Onboarding Plan
- Develop your Onboarding Plan
- Determine Methods to Measure the Progress and Effectiveness of your Onboarding Plan
Develop Knowledge Base for Customers
- Define the Status Quo of Customer Support
- Create Prototype Demonstrating Recommendations for Design, Content, and Delivery method
- Finalize Prototype and Make Recommendations for Launch Strategy
- Deep dive into the Company
Make Recommendations for CRM Adoption & Implementation
- Define the Current CRM System
- Deep dive into the Company & Industry
- Conduct research on digital technologies used by aspirational companies
- Make recommendations for CRM Adoption & Implementation
Develop a Sustainable Customer Retention Strategy
- Understand the Company’s Business Model and KPI’s
- Deep Dive on the Company's Customer Base
- Explore Potential Customer Retention Strategies
- Make Recommendations for a Customer Retention Strategy
Develop a Health & Wellness Toolkit for Clients
- Exploring the Needs, Demands and Preferences of the Target Community
- Analyzing and Evaluating Existing Health and Wellness Toolkits
- Establishing the Toolkit Theme and Incorporating Practical Tools and Resources for Effective Implementation
- Evaluating the Effectiveness and Impact of the Toolkit: Assessing Outcomes and Gathering Feedback