ProgramsGraduate Business AI-Powered Analytics Capstone (Fall 2025)ProjectsStudent-Led AI Integration for Granite Tech

Project Title: Student-Led AI Integration for Granite Tech

Granite Technology Solutions

Details
Project Title Student-Led AI Integration for Granite Tech
Project Topics Artificial Intelligence & Machine Learning Cybersecurity Data Management Information Technology (IT) Innovation Market Research Marketing Policy Research, Policy Advocacy for Evidence based Policy Making Product Design & Development Research & Development Research, Analysis, Evaluation Software Design & Development
Skills & Expertise Basic understanding of AI Common Sense Creativity Interest in AI Understading API's is a Plus workflow logics
Project Synopsis: Challenge/Opportunity
Granite Technology Solutions is a leading player in the software and telecommunications industries, known for its innovative solutions and commitment to customer satisfaction. However, the company faces a significant challenge in efficiently managing customer support operations, particularly in ticket handling. Currently, the manual processes for ticket triage and assignment lead to delays and inefficiencies, affecting overall customer satisfaction and potentially impacting profitability. This presents a unique opportunity for students to contribute to a vital area of the business while honing their skills in artificial intelligence and project management.
Project Synopsis: Activities/Actions Required
  1. Students will engage in various key activities, including conducting market research to understand customer service needs, analyzing existing ticket management processes, and developing AI models using Hatz.
  2. They will utilize project management tools like Microsoft Project to plan and document their progress.
  3. Collaboration sessions with Granite Technology Solutions staff will help refine project objectives and ensure alignment with business goals.
  4. Deliverables will include prototypes of AI agents, detailed project documentation, and presentations to stakeholders.
Project Synopsis: Expected Results
  • The expected outcomes of this project include the development and deployment of at least one functional AI agent capable of managing customer ticket triage and assignment.
  • Students will learn critical project management skills and gain hands-on experience with AI technologies, preparing them for careers in technology and business.
  • The project aims for SMART goals, including completing the prototype by the end of the semester, with measurable improvements in ticket resolution times and customer satisfaction rates.

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